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Service Information

Always here to help you

Find a solution online

Does your product really need to be repaired? The troubleshooting or FAQ section for your product may provide solutions for your problems.


Our warranty terms vary by product. Please check the last page of the user manual or the packing inserts for warranty terms for your product. Not all products have online warranty documents available. Please contact our contact center if you cannot find your product’s warranty terms online.

Warranty Terms

Warranty Terms (67KB)

Warranty Claims / Repair Locator / Find a Servicer

If you have determined that your product is Out of Warranty and eligible for repair, we can assist you in locating an Authorized Servicer in your area by calling our contact center. If you wish to replace your product with the same or like equipment, you may purchase directly from our call center.

Service contract

Receive total product protection, including our valuable replacement coverage.

Rebate Status

Check the rebate status of your Sonicare toothbrush or Norelco razor.

Parts & Accessories

We have several online stores that can help you find a part or an accessory for your product. Follow the link below to the appropriate store. If you cannot find what you are looking for, please don’t hesitate to call for assistance.

Order Tracking / Repair Tracking

If you have taken your product to a local repair shop, please contact that shop directly for status updates. For tracking purchases from the OnLine Store, please log into your Account and select “My Order History”.