Philips Consumer Care
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Find a solution online
Does your product really need to be repaired? The troubleshooting or FAQ section for your product may provide solutions for your problems.
Frequently Asked Questions
Warranty
Our warranty terms vary by product. Please check the last page of the user manual or the packing inserts for warranty terms for your product. Not all products have online warranty documents available. Please contact our contact center if you cannot find your product’s warranty terms online.
Philips Loyalty Program
As a part of our efforts to serve you better, we will be optimizing our website from March 1st 2013. Meanwhile, all members will get to purchase any product in our catalogue at 30% off Recommended Consumer Price with 0 Cash Points at The Philips Experience Showroom! Simply bring your Identity Card to the showroom so we can check whether you are a registered member. Members who are entitled to the birthday promotion will receive their promotion codes as soon as our system is up. We apologize for the inconvenience caused