Service information
Everything you need to know about getting your product working again
Find a solution online
Does your product really need to be repaired? The troubleshooting or FAQ section for your product may provide solutions for your problems.
Frequently Asked Questions
Warranty
Our warranty terms vary by product. Please check the last page of the user manual or the packing inserts for warranty terms for your product. Not all products have online warranty documents available. Please contact our contact center if you cannot find your product’s warranty terms online.
Service information
In the event your product has a defect, Philips offers you an extensive service arrangement. This arrangement applies no matter if the defect occurs during the warrantee period. Contact Philips Consumer Service for more information by clicking on 'Consumer Service' on this page.
For the products mentioned below, special service arrangements are available, which either offer repair service at your home address or a home collection and delivery service with loan of a replacement.
* FlatTVs with a screen size of 81cm (32 inch) or more
* Espresso machines
* TL tanning appliances longer than 160cm
* Wardrobe Care Solution System