Service and Repair
Everything you need to know about getting your product working again
Find a solution online
Does your product really need to be repaired? The troubleshooting or FAQ section for your product may provide solutions for your problems.
Frequently Asked Questions
- Where can I have my product repaired?
- What if my device has a malfunction while it is not under warranty anymore?
Warranty
Our warranty support is tailored to our product ranges to minimise the inconvenience to our consumers. As processes vary by product, please check the last page of the user manual or the packing inserts for specific information or follow the link below to select your model.
Exceptional service and warranty
Support for the robust range of kitchen appliances is available at www.philips.com/kitchen. Here you will find tips and tricks to maintain your Robust product, access to recipes via email and all the latest news on the Robust collection. Register your Robust product at the above site for additional warranty benefits covered under our Exceptional Robust warranty.
Saeco / Gaggia products
In July 2009, Philips acquired Saeco International Group, who market espresso machines under the Gaggia brand. Gaggia United Kingdom Limited is a former distributor of Gaggia products in the UK. It has never been part of Saeco International Group and is therefore independent from Philips. Philips is however pleased to support the brand with a full range of after sales support services. Please contact our consumer care centre for further details.