If you have questions about your culinary tool (usage, maintenance, accessories etc) you can either consult our on line support or call the free Philips consumer care hotline in your country. We have put all the maximum effort in developing, testing and designing this high quality product. However in the unfortunate case that your product needs repair, please call your local Philips consumer care hotline. They will help you with arranging any necessary repairs in a minimum time with maximum convenience - they can arrange a courier to come to your home to collect your product and bring it back when it is repaired. This way you can continue to enjoy your delicious homemade cooking.