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Philips Consumer Care

Always here to help you

Online solutions

Does your product really need to be repaired? The troubleshooting or FAQ section for your product may provide solutions for your problems. To find online information regarding your product, go to the product detail pages and check:

  • User manuals & Quick start guides
  • Software updates
  • FAQs & Tips and Tricks
  • Accessories & Spare parts
  • Tutorial Videos
  • Awards and reviews

To start exploring this information for your products click the link below:

Talk 2 peers

Join the Philips community & talk to like minded people to see if your question has already been asked, or ask a question yourself! Find information on your products, upcoming products and helpful hints and tips!
+ Philips Support Forum


See the following document for more detailed information on the Philips warranty. Please contact the local contact center if you have additional questions.

General warranty

General warranty (37KB)

Exceptional Robust warranty

Exceptional Robust warranty (135KB)


Warranty-Luminaires (63KB)

Repair Solution and Track-n-trace

Instruct a repair or an exchange and follow the progress of your product as it’s repaired.

Professional maintenance for Saeco devices

For optimum protection of your Saeco coffee machine is a good maintenance necessary. This gives you maximum enjoyment of your product. We recommend that you descale your machine regularly, and once a year professional cleaning, descaling and care. How to get your device as new. For more information about the professional maintenance please visit our section “Repair Solution” (available in German only).
+ professional maintenance

Maintenance tips for Saeco full automatic coffee machines

We would like give you even more service and present you the maintenance tips for your full automatic coffee machine. The maintenance tips contain many useful tips concerning the care of your coffee machine. You can look up how you to get perfect aroma- and grinder adjustments or obtain information for decalcification. Please note that this guide is only available in German.