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Philips Consumer Care
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Frequently Asked Questions
General
Where can I find an authorised Philips service centre?
When is the contact centre open?
Can I bring in my faulty product to the Philips service centre?
Why do the newly purchased shaver and electrical toothbrush come with 2-pin plug?
Where can I purchase accessories for my product?
How to check the progress on your repair?
Where can I find product information?
I am unable to find the information I need, how can I contact you for help?
Where can I find prices of Philips products?
How long is the warranty on my product?
Where are the model & serial numbers of my product?
Is there a home collection available for my product?
Is there home repair service available for my products?
How can I have the repair done under warranty?
I bought my product abroad, is it still covered by warranty?
I am outside of Hong Kong, how can I call the contact centre?
My product is out of warranty, can Philips do anything for me?
My product does not work, it needs to be repaired. How much is the repair?
Partnership for Television business with TPV: no impact expected for you as consumer
